311 Requests
How the City of Worcester responds to public service requests on SeeClickFix.
Requests submitted in the past 12 months. Updated .
Summary
- Typical time to acknowledge Under 1 hourMedian of acknowledged requests
- Typical time to close Not enough data Median of closed requests · 1 in 10 took over Not enough data
- Requests, past 12 months 867 0 closed
- City staff acknowledged 867 of 867 requests (100%).
- Time to close counts only the 0 closed requests. The 867 still open are left out.
Requests by month
Mar 2025 to Oct 2026. Striped: recent months, still changing.
Requests per 1,000 residents, by ward
Past 12 months. Differences partly reflect how often people in each ward report problems.
By category
Past 12 months. "Typical" means the median: half took less time, half took more.
| Category | Requests | Still open | Typical acknowledge | Typical close |
|---|---|---|---|---|
| Recycling Bin Not Collected | 226 | 226 | Under 1 hour | – |
| Water Mains / Street Light Mark Outs | 217 | 217 | Under 1 hour | – |
| Litter Complaint | 81 | 81 | Under 1 hour | – |
| Street Light Out | 59 | 59 | Under 1 hour | – |
| General Complaint / Other | 58 | 58 | Under 1 hour | – |
| Tree Planting | 51 | 51 | Under 1 hour | – |
| Traffic Signal Defective | 38 | 38 | Under 1 hour | – |
| Illegal Dumping | 37 | 37 | Under 1 hour | – |
| Sidewalk Defective | 18 | 18 | Under 1 hour | – |
| Trash Bag Not Collected | 12 | 12 | Under 1 hour | – |
Open requests by age
No update in over a year
4,229 of the 5,217 open requests haven't been updated on SeeClickFix in over a year: no status change, comment, or edit. SeeClickFix doesn't show whether these were fixed and never closed, or never handled.
Longest-open requests
- Water Mains / Street Light Mark Outs (opens in new tab)158 Norfolk Street · Ward 4 · Open since
- Water Mains / Street Light Mark Outs (opens in new tab)25 Quinsigamond Avenue · Ward 10 · Open since
- Water Mains / Street Light Mark Outs (opens in new tab)476 Park Avenue · Ward 7 · Open since
- Flooding Condition on Street (opens in new tab)430–470 Mill St · Ward 7 · Open since
- General Complaint / Other (opens in new tab)84 Lovell Street · Ward 7 · Open since
- General Complaint / Other (opens in new tab)Coes Pond Massachusetts, 01602 · Ward 7 · Open since
- Street Sign - New or Missing (opens in new tab)Pointe Rok Dr & Westborough St · Open since
- Water Mains / Street Light Mark Outs (opens in new tab)211 Millbury Street · Ward 10 · Open since
- Water Mains / Street Light Mark Outs (opens in new tab)165 Highland Street · Ward 10 · Open since
- Water Mains / Street Light Mark Outs (opens in new tab)9 Sheridan Street · Ward 8 · Open since
Opened in the past 30 days
1 request from the past 30 days is still open.
Repeat locations
0 places had a problem reported again after an earlier request there was closed, in the past 12 months.
Data from seeclickfix.com (opens in new tab), used under the CC BY-NC-SA 3.0 (opens in new tab) license. Public requests only; recorded back to March 20, 2025. A typical time from fewer than 5 requests shows "Not enough data". In the tables, – means fewer than 5 requests, too few for a typical time, or, for requests outside the wards, no population to count per 1,000 residents. Methodology.